Why can't my GP run on time?

What is it with GPs? You'd think we'd been doing our job long enough to know how to schedule our appointment books. And yet as a patient you'll be very familiar with long waits in the waiting room.

Let me give you the inside info on what some of the contributing factors are and how you can help.

One of my most common reasons for running late is because I've had patients who have arrived late for their appointments. I know, I know, the last thing you want to do is arrive early when you're pretty sure you'll be kept waiting anyway. But you'd be amazed how often the doctor is behind time because patients before you have arrived late.

Another one is the list. It's really helpful to your doctor if you let them know, right at the start of the consultation, that you've got a list of things you want to get through and what they are. That way we can divide up the time we have between the various problems, instead of spending 90% of the allocated time on problem number one, unaware there are more issues to deal with and then rushing through the rest.

But if the list has three or more things on it, it's possible you actually need a long appointment. Most GPs are more than happy for you to book long appointments and although they might cost you more than a standard consult they're generally cheaper than two standard consults, which is what you could end up needing if your GP can't address your whole list in the time available.

If you want to squeeze an extra family member into your appointment ask the receptionist how feasible this will be. Often we're more than happy to try and save you a repeat visit. But bear in mind that sometimes a convenient 'extra' appointment for you could mean an inconvenient delay for the person after you.

Sometimes it's the little details that make all the difference. Like wearing simple clothing when you know you'll be having an examination. Or asking the receptionist in advance to chase up the report you want to discuss. Or asking at the front desk for a sample pot so you can do your urine sample before you come into the consult (this is particularly relevant for urine infections and pregnancy tests).

Some of the things that keep GPs from running on time are emergencies or sick patients squeezed in on an already busy day. Most surgeries build in time to allow for the unexpected. But in a busy practice we've got to get the balance between offering enough regular appointments and leaving time for contingencies. We try hard to get this right. Some days we have spare time and are able to have a cuppa and a chat with our colleagues, other days we keep you all waiting. And we hate it when that happens. Thank you for your patience.